Service More Important Than Ever to Venues

at a time in virginia where patrons are far more scarce (it’s winter, there are new no smoking laws in effect, the economy remains a jumble, etc.), i’m amazed that any venue can cut corners on service. if you treat customers indifferently or poorly when they’re already struggling to justify a night on the town, then you’re asking to take a hit revenue-wise. it shouldn’t be too difficult to replace poor performers with so many out of work and hungry for additional income. you may even be able to hire someone who provides more productivity for less than you’re accustomed to spending. on the flip side, customers should do their part by being a little forgiving when it comes to a business they frequent that’s facing challenges. look around. ask questions. is there anything you can do to help a bad situation for a venue you like? after all, we’re all in this together.